If you are looking for the best way to get Google reviews, then you are in the right place. When customers leave Google reviews, it gives you and other potential customers valuable information about your business. The business reviews that appear next to your business profile in Maps and Search will make your business stand out more compared to others on Google.
How to get customers to leave me Google reviews? Look for ways to encourage them to do so. However, getting the right reviews is also important. Reviews from your customers are valuable when they are honest and have a correct depth in them pertaining to your business. For example, a business owner should not offer additional incentives to customers in order for them to add a review.
All customers must always follow Google’s posting guidelines. In Google, as a business owner, you can request to remove a review if the content is inappropriate or violates Google’s posting policies.
How to increase Google reviews?
- Verify your business so your information is eligible to appear on Maps, Search, and other Google services. Only verified businesses can respond to reviews so make sure you do the necessary steps to be verified as customers feel valued that a business replies to their reviews.
- Remind customers to leave reviews. Let them know that it’s quick and easy to leave business reviews on their mobile device or computer. Look for ways to create and share a link so that customers can click to leave a review.
- Reply to reviews to build your customers’ trust. Your customers will certainly notice that your business values their reviews and feedback. If you read and reply to their reviews, customers are encouraged to leave more reviews in the future.
How to encourage people to leave reviews on Google?
- Start a conversation about online reviews
According to research done by Google/Oxera about 71% or a majority of customers that were surveyed feel that they are more comfortable in using a business that is full of positive reviews.
As a business owner, your business profile found on Google is highly visible on a platform that is accessible by most customers as it showcases reviews. You should also do your part in customer engagement to past and potential customers.
One important way that effectively encourages people to leave an online review is to start a conversation about online reviews. Actively look for ways to start talking with your customers about reviews using the digital platform that you have.
If your business uses a mailing list, you can drop hints and use words like “leave us a review” at the end of each email newsletter and leave a direct link to your business profile on Google.
- Make it easy for customers to leave a review
If customers feel that it is easy for them to leave reviews on your profile, the more likely they are able to leave more reviews. Think of ways to encourage customers and engage them at a time that is most convenient for them.
However, according to Google policy offering incentives in exchange to leave reviews is not allowed. Giving incentives like a discount or a gift is strictly against their policies and can result in a business losing all of its reviews.
- Be responsive and engage with feedback
To build loyalty and community around your business, being responsive and engaged with your customers is a huge part of it. If you have claimed your business listing, each time a customer leaves a new review you will automatically get a notification. A simple “Thank you” in reply to that review is already a way for you to show your appreciation for their support.
If customers notice that there are many reviews and activities on your profile they are more likely to add their own reviews as well. If you are going to reply to reviews, do it as fast as possible, preferably within 24 hours from when the review was posted as customers are also notified when you leave a reply.
Do not ignore negative feedback, instead, look for ways to solve that problem and reply how you are carefully thinking on resolving that problem and will take action. Critical comments should also be one way where your business can look for ways to improve.
Can a customer remove a Google review?
Yes, a customer can remove a Google review. Anyone who has a Google account can edit or remove a Google review. Customers are likely to edit or remove a review when you as a business owner have already addressed their problem or issue with your business.
However, if you think that their review violates Google policy such as being illegal or slanderous, you can submit a formal legal request so that Google will be the one to take the post down.